Cancellation Policy

Overview

Sindrox Technology's Cancellation Policy is designed to give you flexibility while ensuring our fulfilment team can process and dispatch your gear on time. This policy applies to all orders placed on sindrox.shop.

1. Customer Cancellation Window

How to Cancel Within the Eligible Window:

1. Account Portal (Fastest): Log in to your account → Navigate to My Orders → Select [Order ID] → Click Cancel Order.
2. Email Request: Send an email to orders@sindrox.shop with your Order ID and subject line Cancellation Request — SDX######.

2. Cancellation After the Eligible Window

Once an order has reached "Packed" status or 24 hours have elapsed, it can no longer be cancelled directly in-pipeline. You may accept delivery and initiate a 7-day return, or refuse acceptance when the courier arrives at your door.

3. Partial Cancellation

For multi-item orders, you may request the removal of individual line items before they reach "Packed" status by emailing orders@sindrox.shop.

4. Cancellation Initiated by Sindrox

We reserve the right to cancel orders due to payment failures, genuine stock unavailability, high-risk fraud alerts, undeliverable PIN codes, or technical pricing errors. Full 100% refunds are automatically issued within 5-7 business days.

5. Refund Timeline Post-Cancellation

6. Post-Dispatch & Refused Deliveries

Prepaid orders refused at door are refunded within 7–10 business days of package return to our Delhi hub, minus outward shipping fees.

7. Pre-Order & Made-to-Order Items

Custom configurations or pre-order items can only be cancelled within 2 hours of placement before build/sourcing begins.