Return, Replacement & Refund Policy
Governing Framework: Consumer Protection (E-Commerce) Rules 2020 (Section 4(2))
Operating Entity: SINDROX TECHNOLOGY PRIVATE LIMITED
CIN: U62090DL2025PTC457455 | GSTIN: 07ABRCS7108N1ZL
Overview
Sindrox Technology provides a transparent return and refund process compliant with the Consumer Protection (E-Commerce) Rules, 2020. We want every customer to be satisfied with their purchase — whether it's a peripheral for their setup or apparel for their daily grind.
1. Return Windows by Category
| Product Category | Return Window | Condition Required |
|---|---|---|
| Computer Peripherals (keyboards, mice, pads, cables, accessories) | 7 Calendar Days | Unused, in original sealed/open-box condition with all accessories |
| Displays & Ergonomics (monitors, monitor arms, chairs) | 7 Calendar Days | Unassembled, in original packaging with all components |
| Technical Apparel & Wearables (T-shirts, shorts, sleeves) | 15 Calendar Days | Unworn, unwashed, tags intact |
*Delivery Date Verification is confirmed via courier carrier tracking timestamp. Defect/damage reporting must occur within 48 hours for electronics and 72 hours for apparel.*
2. Mandatory Return Conditions
- Product is in its original condition — unused, unassembled, with no physical damage post-delivery.
- All original accessories, cables, manuals, warranty cards, and packaging inserts must be included.
- Original retail box or packaging must be intact.
- Product must be free from scratches, liquid damage, missing components, or signs of use.
- Apparel must have all original tags attached and be free from stains, odours, or alterations.
3. Non-Returnable & Final Sale Categories
| Category | Eligibility | Reason |
|---|---|---|
| Opened Software / Firmware Licenses | Non-Returnable | Digital entitlement activated at purchase. |
| Custom / Pre-Order Configurations | Non-Returnable | Built to specification on order. |
| Consumables (skates, grip tapes) | Non-Returnable | Hygiene and usage concerns once opened. |
| Clearance Items (>50% Off) | Final Sale | Clearly marked at time of purchase. |
4. Warranty Coverage
| Product Category | Warranty Period | Coverage Scope |
|---|---|---|
| Mechanical Keyboards & Custom Boards | 12 Months | Manufacturing defects, switch failure, PCB malfunction |
| Gaming Mice | 12 Months | Sensor, click mechanism, scroll wheel defects |
| Monitors | 12 Months | Dead pixels (>5), backlight failure, panel defects |
| Gaming Chairs | 6 Months | Frame, hydraulic mechanism, armrest defects |
| Cables & Accessories | 3 Months | Connector and build quality defects |
| Technical Apparel | 30 Days | Stitching failure, fabric defect |
5. Return Workflow & Reverse Pickup
- Initiate Request: Log in → My Orders → Request Return (or email orders@sindrox.shop).
- Review & Approval: Request reviewed and approved within 24 hours.
- Reverse Pickup: Free doorstep reverse pickup scheduled within 48 hours via Delhivery/Bluedart.
- Quality Check (QC): Item inspected at our Delhi fulfilment centre within 2-3 business days.
- Self-Shipment: Outside reverse pickup PIN codes, self-ship and receive up to ₹150 courier reimbursement upon submitting receipt.
6. Refund Method & Processing Timelines
| Payment Method | Processing Timeline | Refund Details |
|---|---|---|
| UPI / Wallet | 2 – 5 Business Days | Credited to original source UPI ID |
| Credit / Debit Card | 5 – 7 Business Days | Bank posting statement cycle applies |
| Net Banking | 5 – 7 Business Days | Credited back to source bank account |
| Cash on Delivery (COD) | 7 – 10 Business Days | Direct NEFT bank transfer upon receiving bank details |
7. Size Exchange Policy (Apparel)
Enjoy one-time free size exchange for T-shirts, shorts, and wearables within 15 days. Reverse pickup and forward delivery are 100% free of charge.
8. Defective, Damaged, or Incorrect Items
Report transit damage or defects within 48 hours with unboxing photographs/video for a 100% full refund or free replacement, plus a ₹200 Store Credit Goodwill Gesture for the inconvenience.
9. Customer Grievances & Statutory Redressal
Grievance Officer: Madan Gopal (hello@sindrox.shop)
Phone: +91 11 4000 7382
National Consumer Helpline (NCH): 1800-11-4000 / consumerhelpline.gov.in